Milvin Privacy Policy – How We Protect Your Data

1. Introduction

Milvin ("we", "us", "our") operates the online gaming and entertainment platform available at milvin.win. This Privacy Policy explains how Milvin collects, uses, stores and protects the personal information of players and visitors who use our website, mobile app and related services.

We take privacy seriously and are committed to handling your personal data responsibly, transparently and securely. By registering an account or otherwise using the Milvin platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here.

This policy applies to all players registered on the Milvin platform, including those who deposit in PKR, use JazzCash, Easypaisa, Raast or any other supported payment method, and those who access the platform via the Milvin mobile app. If you do not agree with the terms of this policy, please do not use the platform.

2. What Personal Information We Collect

The type of personal information Milvin collects depends on how you interact with our platform. The main categories are:

Milvin does not collect sensitive personal information such as religious beliefs, political opinions or biometric data beyond what is required for identity verification purposes under standard KYC (Know Your Customer) processes.

3. How We Collect Your Information

Milvin collects personal information through a number of channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or contacting our support team.
• Automated technical collection: Information gathered automatically when you use the platform, including IP address, device identifiers and session activity logs.
• Payment providers: Transaction confirmation and reference data from payment partners such as JazzCash, Easypaisa and bank transfer processors.
• Identity verification services: Data returned from third-party KYC providers when documents are submitted for account verification.
• Cookies and tracking technologies: Information collected via cookies and similar tools on the website and app, as described in the Cookies section below.

4. How We Use Your Personal Information

Milvin uses the personal information we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes are:

• Running your account: Creating, maintaining and managing your Milvin player account, including login authentication and balance management.
• Processing transactions: Handling deposits and withdrawal requests in PKR via your chosen payment method.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the information provided at registration.
• Fraud and security monitoring: Detecting and preventing unauthorised access, bonus abuse, account takeover, money laundering and other prohibited activities.
• Customer support: Responding to your queries, resolving disputes and improving the quality of our support services.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gaming and offering appropriate tools and interventions where relevant.
• Platform improvement: Analysing usage data to understand how players use the platform and to make informed decisions about new features, game categories and user experience improvements.
• Marketing communications: Sending promotional messages about bonuses, new games and platform updates — only where you have opted in to receive such communications. You can opt out at any time from your account settings.
• Legal obligations: Complying with applicable legal requirements, including data retention obligations and responses to lawful requests from competent authorities.

5. Who We Share Your Information With

Milvin does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share your information only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the payment reference and transaction data needed to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services that help us confirm your identity and age. These providers are contractually bound to handle your data securely.
• Fraud prevention services: External fraud detection and anti-money-laundering (AML) screening tools that cross-reference transaction and identity data against risk databases.
• Technology and hosting providers: Cloud infrastructure, database hosting and content delivery services that power the Milvin platform. These providers process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law or in response to a lawful request from a competent authority, Milvin may disclose personal information without prior notice.
• Business successors: In the event of a merger, acquisition or sale of assets, player data may be transferred to the acquiring entity, with appropriate notice provided.

6. Cookies & Tracking Technologies

Milvin uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in and understand how you use the platform.

The main types of cookies Milvin uses are:

• Essential cookies: Required for the platform to function. These enable login sessions, secure payment flows and core navigation. They cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which pages and features are used most, how long sessions last and where players encounter difficulties. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language, currency display (PKR) and notification preferences so you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent suspicious login attempts, session hijacking and other security threats.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the Milvin platform, though some preferences may not be saved between sessions.

7. Data Retention

Milvin retains your personal information for as long as your account is active and for a reasonable period thereafter, in order to fulfil the purposes described in this policy, comply with legal obligations and resolve any disputes that may arise.

As a general guide:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, in line with standard financial record-keeping practices.
• Transaction records: Deposit and withdrawal history in PKR is retained for a minimum of five years for audit and fraud prevention purposes.
• Support communications: Live chat transcripts and email correspondence are retained for up to three years from the date of the interaction.
• Technical and usage logs: Session and activity logs are retained for up to twelve months, after which they are anonymised or deleted.
• Marketing preferences: Opt-in and opt-out records are retained for as long as necessary to demonstrate compliance with your communication preferences.

When personal data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you.

8. Security Measures

Milvin takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, accidental loss, alteration or disclosure. These measures include:

• All data transmitted between your device and the Milvin platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Sensitive financial data, including payment references for JazzCash, Easypaisa and bank accounts, is stored in encrypted form and is never displayed in full after initial entry.
• Access to personal data within Milvin's systems is restricted to staff who need it for their specific job function, and all access is logged and audited.
• Regular security assessments are conducted to identify and address vulnerabilities in our systems and infrastructure.
• Two-factor authentication is available for all player accounts and is strongly recommended to protect against unauthorised login attempts.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately via live chat or email so we can take prompt action.

9. Your Rights Over Your Personal Data

You have a number of rights in relation to the personal information Milvin holds about you. You can exercise any of these rights by contacting our support team through live chat or by emailing support@milvin.win.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Certain rights may be limited where legal obligations require us to retain data, for example transaction records held for fraud prevention and financial audit purposes.

10. Minors

The Milvin platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a person under 18 has registered an account or submitted personal data, that account will be closed immediately and all associated personal data will be deleted without delay.

If you are a parent or guardian and you believe that a minor has accessed or registered on the Milvin platform using your details or independently, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Links

The Milvin platform may contain references to third-party payment services such as JazzCash and Easypaisa. When you leave the Milvin platform to complete a transaction on a third-party payment provider's interface, that provider's own privacy policy applies to any data you submit directly to them.

Milvin is not responsible for the privacy practices or content of any third-party service. We recommend reviewing the privacy policy of any external service before submitting personal information to them.

12. Changes to This Privacy Policy

Milvin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and notify active players via an on-platform announcement or email.

We encourage you to review this page periodically to stay informed about how we are protecting your personal information. Your continued use of the Milvin platform after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please get in touch with the Milvin privacy team:

• Live Chat: Available 24/7 on the Milvin platform — the fastest way to get a response.
• Email: support@milvin.win — for formal data rights requests and detailed privacy queries.
• FAQ: Visit our FAQ page for quick answers to common questions about accounts, data and security.

We aim to acknowledge all privacy-related requests within 48 hours and to provide a full response within a reasonable period. For identity-sensitive requests, we may need to verify your identity before proceeding.